Spa Retail Owners and Managers

Skills Every Spa Retail Manager Needs to Succeed

Do you see yourself as a manager, as a leader or both? There is a difference between managing and leading. Managing centers on generating measurable outcomes and controlling work output, budgets and costs, what you might call the “behind the scenes” work. According to Lois P. Frankel of Corporate Coaching International, “Managers tend to mandate policies and procedures that too often ...