What a Customer-First Culture Looks Like
Lisa Garnier2019-05-27T17:23:55-06:00Business success in the world today is all about putting [...]
From Capture to Conversion: Mastering Leads in Your Spa Business
Lisa Garnier2023-01-20T15:32:04-07:00Successful spa businesses don't sit back and wait for customers [...]
Boost Your Hot Tub Business with Social Media Bots
Lisa Garnier2019-05-27T17:24:16-06:00"Alexa, Cortana, Siri, Google...help me connect with my customers more [...]
Many Locations, One Business: A Guide to Managing Multiple Spa Stores
Lisa Garnier2019-05-28T20:21:57-06:00What is the most important thing spa owners and managers [...]
Is it Time to Update Your POS System?
Lisa Garnier2019-05-27T14:47:53-06:00Is your spa business still working with a register and [...]
Software Solutions for Improving Operational Efficiency in Your Spa Business
Lisa Garnier2019-05-27T14:25:11-06:00Does your spa business have the resources it needs to [...]
Challenging Customer Perceptions: Selling that Educates
Lisa Garnier2022-05-19T08:00:19-06:00What are perceptions and why do we want to challenge [...]
Selling Spas: Make It Emotional
Lisa Garnier2022-09-09T14:47:47-06:00How well do you understand what motivates a customer to [...]
Secrets to Closing the Spa Sale: Recognizing Conversion Points
Lisa Garnier2019-05-28T13:18:35-06:00To paraphrase Mark Twain, the reports of the death of [...]
A Spa Retailer’s Guide to Community Involvement
Lisa Garnier2022-06-03T14:18:30-06:00Is your business just a storefront IN the community or [...]
10 Tips to Improve Your Spa Selling Skills Overnight
Lisa Garnier2019-05-29T14:31:51-06:00Can sales skills really be improved “overnight”? They can when [...]
The Retail Experience: How Does Yours Compare to Apple’s?
Lisa Garnier2019-05-27T18:21:14-06:00Question: Do you sell products to consumers or do you [...]
What’s in Your Spa Closing Packet?
Lisa Garnier2019-12-19T14:25:39-07:00The ultimate goal of any spa retailer is to close [...]
From P&L to Balance Sheets: Finances in Your Spa Dealership
Lisa Garnier2019-05-29T12:59:08-06:00Did you know that one way to make more money [...]
The ABCs of Spa School Programs
Lisa Garnier2019-10-28T11:02:28-06:00As a spa dealer, chances are good that you have [...]
Using Technology for the Best Off-Site Event Experience
Lisa Garnier2019-05-29T10:22:20-06:00When was the last time you got excited about a [...]
Necess-ories: The Basics to Selling Spa Accessories
Lisa Garnier2019-05-29T14:34:35-06:00What is the first thing that comes to mind when [...]
Lifetime Value of a Customer
Lisa Garnier2022-05-06T09:16:59-06:00A top-quality, well-maintained spa can last for 15 years or [...]
Engaging Web Content Ideas for the Spa Retailer
Lisa Garnier2022-07-08T11:37:53-06:00As a 21st century spa retailer, you’re already aware that [...]
Attraction over Promotion: How to Use Early to Mid-Stage Content
Lisa Garnier2022-01-15T11:29:52-07:00In the H2Insider article on “Selling Across Stages of the [...]